Missing contractor_unique_identifier on payment breakdowns

  • Org name: Puzzle
  • Detailed description of the issue and where it occurs:
    For one of our customers, the contractor_unique_identifier field is returning null for items where it should be defined. Anonymized data example:
{
        "date": "2024-07-26T23:12:01.656Z",
        "general_ledger_account": "",
        "contractor_unique_identifier": "",
        "contractor_employee_name": "Test Contractor",
        "contractor_email": "test@deel.com",
        "currency": "USD",
        "payment_currency": "USD",
        "work": "0.00",
        "bonus": "0.00",
        "expenses": "0.00",
        "commissions": "0.00",
        "deductions": "0.00",
        "overtime": "0.00",
        "pro_rata": "0.00",
        "others": "0.00",
        "processing_fee": "0.00",
        "adjustment": "0.00",
        "total": "0.00",
        "total_payment_currency": "0.00",
        "payment_date": "2024-10-01T01:01:01.000Z",
        "frequency": "",
        "contract_country": "US",
        "contract_start_date": "2024-01-01T01:01:01.000Z",
        "approvers": "",
        "approve_date": ""
      },

We use the contractor_unique_identifier to determine wether or not the breakdown is a fee or a contractor payment as well as to link the payment to the contractor in our system. The field is only returning null for payments during a certain time period (July - November) for this company and is returning the expected value outside of that time period. Why would this be happening?

@simone-puzzle Can you please DM* me below info

  1. payment_id
  2. What is the host URL you are using

Hi, I can’t find where I would send a DM on this forum. Should I submit a ticket?

@simone-puzzle
Please click on my pic, a popup will show, and then please click on ‘Message’ button.
This should open DM flow. how to video

Yeah that’s what I thought, but I don’t see the message button that shows up in your video

@simone-puzzle that’s odd, will check that separately.

Can you please email: syed.anees@deel.com
Thank you

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