Hello, I am at Fountain (ATS), we already have a Deel sandbox, but our account admin is on leave and I am unable to get the details. Can someone assist me with getting access to our sandbox account? Thank you!

Hi @jeremy thank you for reaching out. Sandbox is always linked to the email provided at the time of creation. However, in your case, we can add you to the sandbox. For this, you will have to raise a support ticket. Can you please do this?

Am I able to create a ticket without an account?

Hi @jeremy , Apologies for the delay! Are you able to access the Developer Center at all? If so, you’ll be able to create a ticket directly from there. If not, please let me know and I’ll help facilitate that for you instead. Thanks so much for your patience! [image]

Hi Cassy, not really as I do not have an account and all the communication will be routed to another colleague. I am needing to create this partnership shortly as I set out to get access 2 weeks ago. If we could set-up a call that would be greatly appreciated. Thank you,

Is it possible to issue a new sandbox as we are not able to use this previous one? We have a client preparing to Go-Live and we need to get this moving. Thanks,

Hi @jeremy , Please have an Admin in your organization add you to Deel with the role “Developer”. Once you have the role applied, you can follow these instructions on setting up a sandbox .

Hi Cassy, I am still having the same issue here. It is showing the unreachable sandbox account. As previously mentioned, we cannot access this sandbox. [image]

Access Request - Sandbox

Q&A

jeremy September 9, 2024, 1:54pm 4

@Khizar_Deel Following up on this. Thanks,

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Access Request - Sandbox

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