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Org name: DevBase
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Detailed description of the issue and where it occurs: Hi, since some point between 9AM and 5PM of December 22th, the invoice adjustments we are sending through the API are being automatically approved during their creation instead of wait for the approval order on our side (status “approved“ returned instead of “pending” when the invoice adjustment is created), and this is messing up with the automations on our side and, therefore, our process workflow. From the technical point of view no changes were made on our side.
Let me know if there’s any information you need from our side in order to solve the situation.
Hello javier.maso
I apologise for the delay in response. The Create an invoice adjustment | Deel | Documentation endpoint includes an optional boolean for is_auto_approved, can you confirm you are not setting this in the request?
If this issue is still occurring please can you provide a request_id so that we can trace the events.
Mark
Hello Mark,
Thanks for your response. In response to your reply, we are not setting the is_auto_approved boolean in our request. I leave down below the ids from the last three adjustments created with this problem. Please let me know if there’s something else I can do to help.
ca8e762c-60db-4ce3-b1be-f320fde7f3d6
094eb15c-1935-41a3-9a4b-5d5274ccdd76
ede56c98-9699-4828-8030-898a17ef6a3d
Hi javier.maso
thanks for providing those timesheet IDs. We checked your Contractor’s approval policies - Contractor’s policy configuration and can see that you have “Additional items only - Request approval for additional bonuses, overtime and work submissions only” selected.
You can see more information about configuring approval policies on our Help Page.
Mark
Hi Mark
We found the option you are mentioning but, for what we saw, thos policies do not include expenses. The expense approval policies manage a different set of rules (as shown in the image below), and we couldn’t find nothing regarding expenses auto-approval to set in the “Expenses & adjustments page”.
You found how to get there (click settings in top right hand corner, then expand Organization → Groups, Select … by a group, and you enter the settings page you are seeing)
From here, if you select the edit symbol by Contractor’s policy, Payment items policy for 1 approvers, you will see the following:
If you wish to set approval for all items select "All items”, otherwise your approvals are limited to the mentioned scope.
Mark